of customers prefer engaging through digital channels.
of retailers already offer high-tech services like (AR) to enhance their store experience.
of retailers plan to provide Value-Added Services, such as AR (Virtual Try-On).
of customers place their trust in emails for business interactions.
of customers prefer self-service portals for assistance.
of customers would avoid chatbots if they had a bad experience.
of customers expect immediate human interaction when they contact a company.
of business buyers believe that most sales representatives do not truly invest the time to understand their needs.
of customers prioritize service quality when making purchasing decisions.
of millennials are open to paying extra for exceptional service.
of customers feel they interact with separate departments, not the whole company.
of customers anticipate that all company representatives possess consistent information about them.
of customers expect the ability to perform any task online that they traditionally did in person or via phone.
Salesforce MVP(8x) & Enthusiast,