Unlocking the Puzzle of Modern
Customer
Wants
Source:
Salesforce's
'State of the Connected Customer' Study,
6th Edition
62%
of
consumers
are
revisiting their priorities, mirroring the changing values.
72%
of
consumers
hop brands for sweeter deals.
82%
of
consumers
feel the impact from the cost of living.
80%
of
customers
treasure company experience as much as they cherish products.
65%
of
customers
expect brands to sync up with their ever-evolving preferences.
61%
of
customers
feel like statistics, not individuals.
75%
of
c
ustomers
expect fast service when sharing their data.
73%
of
c
ustomers
are eyeing better personalization with the technological advancements.
80%
of
customers
anticipate better experiences powered by their collected data.
Thanks.!
Abhinav Gupta
Salesforce MVP(8x) & Enthusiast,
Founder Concret.io