Salesforce acquired Airkit.ai on October 16, 2023, to accelerate AI capabilities for exceptional customer experiences.@abhinavguptas abhinav.fyi
Meet Airkit.ai, now a subsidiary of Service Cloud, led by Adam Evans, Co-Founder, and CTO.
Evans, previously co-founded RelateIQ, acquired by Salesforce in 2014, and played a key role in Sales Cloud Einstein.
Airkit.ai, founded in 2017 has rapidly emerged as a frontrunner in the no-code and low-code platform arena.
(With instant resolution for over 90% of customer inquiries)@abhinavguptas abhinav.fyi
Airkit.ai propels Salesforce into an AI-driven future for customer engagement across its service, sales, marketing, and commerce divisions.@abhinavguptas abhinav.fyi
Rapid customer query responses.
Expand customer engagement capabilities.
Provide quick, accurate information for customer satisfaction and loyalty.
Reduce response times.
Eliminate human intervention.
Focus service teams on high-impact tasks.
Automate routine queries.
Deliver precise industry-specific solutions.
Efficiently resolve simple issues, freeing agents for complex matters.
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